How do I contact support?
Send a support request from Help > Contact — pick a category, describe the issue, attach a screenshot.
Purpose
When the Help Center does not answer your question, send our team a support request directly from Rentivue. Requests are tracked, categorized, and answered in the app.
Who can use this
Everyone — every role can read help and submit support requests.
Steps
- 1Open the Help Center and go to Contact (/help/contact). Many help pages also show a "Still need help?" shortcut.
- 2Pick the category that fits best: Login issue, User permission issue, Property setup, Finance / statement issue, Owner portal issue, Reservation issue, Maintenance issue, Marketing issue, Direct booking issue, AI issue, Billing issue, or Other.
- 3Write a short, specific subject.
- 4Describe the problem: what you did, what you expected, and what happened instead. Include the property, owner, or record involved.
- 5Attach a screenshot link if you have one — a picture usually halves the back-and-forth.
- 6Submit. Your name and email are attached automatically so support can reply.
- 7Track the request status: Open (received), Answered (a response is available), Closed (resolved).
Important notes
- Do NOT include passwords, full ID numbers, or other secrets in a support request.
- Picking the right category routes your request faster.
- Before submitting, try the search box in the Help Center and the troubleshooting articles — the ten most common problems have step-by-step fixes.
FAQ
- How fast will I get an answer?
- Response targets depend on your plan; urgent operational issues (login, statements day) are prioritized.