Troubleshooting

I can't see the Finance menu

Finance is module- and permission-gated; check both, plus company and plan.

Purpose

The Finance / Accounting area is not in your navigation. Finance is one of the most tightly gated areas — both the module and your permissions must allow it.

Possible causes

  • The Finance module is disabled for this company.
  • Your role has no finance-read permissions (finance is sensitive; many roles exclude it by default).
  • A per-user deny override removes finance access.
  • You are in a company where you have a smaller role.
  • The subscription plan does not include the finance features you expect.

How to check

  1. 1An admin checks Settings > Modules & Features — is Finance on?
  2. 2An admin checks your role and overrides in Settings > Users. Accountant and admin roles include finance; many operational roles do not.
  3. 3Confirm the company in the header selector.
  4. 4Check Settings > Subscription for plan gating.

How to fix

  1. 1Enable the Finance module (note: other modules like Owner Statements depend on it, so it is often already on if statements work).
  2. 2Have an admin assign a role with finance permissions (for example Accountant) or grant the specific permissions as overrides.
  3. 3Remove any deny override on your user.
  4. 4Switch to the correct company.

When to contact support

If Finance is enabled and your permissions are confirmed but the menu still does not render, contact support (category: Finance / statement issue) with your user email and company name.

Important notes

  • Finance visibility is enforced server-side too — granting the permission is the only correct fix; there is no URL workaround.

Still have a question?

Our team is happy to help — email us and we will get back to you.

Contact support