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Troubleshooting

Fixes for the most common problems.

Why can't I see a menu or feature?Popular

The five causes of a missing menu: module off, missing permission, role limits, wrong company, or plan limits.

I can't see a property

A property is missing from your list: company, filters, archive status, or permissions.

I can't see the Finance menu

Finance is module- and permission-gated; check both, plus company and plan.

An owner cannot log in to the portal

Portal login fails: wrong login page, no invitation, expired link, or portal access disabled.

An owner cannot see a statement

Statements appear in the portal only when published — check status, owner link, and portal permission.

Invitation email not received

User or owner invites not arriving: spam, wrong address, email provider config, or expired link.

Reservation dates are blocked

Dates you expected to be free are blocked: find the reservation, personal-use stay, or manual block that holds them.

Double booking warning

What the double-booking warning means, and how to resolve a genuine conflict safely.

A cleaner cannot see their task

Cleaning task invisible to the cleaner: assignment, login, permission, or company mismatch.

A maintenance cost is missing on a statement

A repair cost is not on the owner statement: timing, unrecorded cost, wrong property, or locked statement.

Module is on but the menu is hidden

The module toggle is on, yet a user still cannot see the menu: permission, override, company, plan, or stale session.