Reservation dates are blocked
Dates you expected to be free are blocked: find the reservation, personal-use stay, or manual block that holds them.
Purpose
You try to create a reservation and the dates show as unavailable, but you believe the property is free. Something on the calendar holds those nights — find it and decide.
Possible causes
- An existing reservation overlaps at least one night (remember: checkout day frees the night, check-in day takes it).
- An approved owner personal-use stay blocks the dates.
- A manual calendar block (maintenance, renovation) covers them.
- A pending direct-booking request was already confirmed by a teammate.
- You are checking the wrong property or unit (similar names).
How to check
- 1Open STR > Calendar (/str/calendar), select the property, and look at the exact nights — the block's type and source are visible there.
- 2Check STR > Reservations for reservations overlapping the range, including recently confirmed ones.
- 3Check Owners > Personal Use for approved stays in the range.
- 4Confirm you selected the right property.
How to fix
- 1Genuine double request: offer the guest different dates or another property.
- 2Stale manual block: remove or shorten the block if the reason no longer applies.
- 3Cancellable personal use: discuss with the owner; if they cancel, the dates free automatically.
- 4Wrong property selected: redo the reservation on the correct property.
When to contact support
If the calendar shows the nights as free everywhere you look, yet creating the reservation is still rejected, contact support (category: Reservation issue) with the property, dates, and a screenshot.
Important notes
- The rejection is Rentivue doing its job — double-booking prevention refuses any overlap rather than guessing. Never work around it by editing an existing reservation's dates without checking why.