A maintenance cost is missing on a statement

Purpose

Possible causes

• The cost was never recorded on the maintenance ticket (work done, ticket closed, no amount entered).
• The cost was recorded AFTER the statement was generated.
• The expense was recorded with a date outside the statement period.
• The cost was recorded against the wrong property.
• The statement was generated as a draft before month-end and never regenerated.
• The statement is already finalized (locked), so nothing new can flow into it.

How to check

1. 1Open the maintenance ticket and confirm a cost amount is actually recorded, with its date and property.
2. 2Open the statement and compare its period against the expense date.
3. 3Check whether the statement is draft or finalized.
4. 4Check the property on the expense vs the property on the statement.

How to fix

1. 1Cost never recorded: record it on the ticket (or as a property expense) with the correct date.
2. 2Statement still DRAFT: regenerate/refresh the draft so the recomputation picks up the cost, or add it as a documented adjustment.
3. 3Statement FINALIZED: do not work around the lock. Either use Revise to supersede it with a corrected statement, or include the cost in the next period's statement with a clear adjustment description — follow your accounting policy.
4. 4Wrong property: correct the expense's property, then fix the affected statement(s) as above.